Privacy Policy

1. Introduction

Fieldero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform (the "Service").

By using Fieldero, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, company name, and password
• Profile Information: Business details, industry type, service areas, and preferences
• Customer Data: Information about your customers including names, addresses, contact details, and service history
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Communications: Messages, support tickets, and feedback you send to us
• Content: Photos, documents, notes, and other content you upload to the Service

2.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, and navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: GPS coordinates for route optimization and job tracking (with your permission)
• Cookies: Session cookies, preference cookies, and analytics cookies (see our Cookie Policy)
• Log Data: Server logs, error reports, and performance metrics

2.3 Information from Third Parties

• Authentication Services: Information from Clerk authentication provider
• Payment Processors: Transaction data from Stripe
• Integration Partners: Data from QuickBooks, Google Maps, and other integrated services

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Enable core features, scheduling, invoicing, and customer management
• Process Transactions: Handle payments, subscriptions, and billing
• Communicate: Send service updates, notifications, marketing emails, and support responses
• Improve Service: Analyze usage patterns, fix bugs, and develop new features
• Personalization: Customize your experience based on preferences and usage
• Security: Detect fraud, prevent abuse, and protect user accounts
• Compliance: Meet legal obligations and enforce our Terms of Service
• Marketing: Send promotional content (you can opt-out anytime)
• Analytics: Understand user behavior and measure Service performance

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Service:

• Hosting: Vercel (application hosting), Supabase (database hosting)
• Authentication: Clerk (user authentication and management)
• Payments: Stripe (payment processing)
• Email: Resend (transactional emails)
• SMS: Twilio (text message notifications)
• Analytics: Vercel Analytics (usage tracking)
• Maps: Google Maps (route optimization)

4.2 Business Transfers

If Fieldero is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government inquiries).

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication, and strict permissions
• Secure Infrastructure: Enterprise-grade hosting with regular security audits
• Data Isolation: Multi-tenant architecture with complete data separation
• Backup & Recovery: Regular automated backups with disaster recovery procedures
• Monitoring: 24/7 security monitoring and incident response
• Staff Training: Regular security training for all team members

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations (e.g., tax records, financial reporting)
• Resolve disputes and enforce our agreements
• Prevent fraud and maintain security

Active Accounts: Data is retained as long as your account is active.
Closed Accounts: Data is retained for 90 days after account closure, then permanently deleted unless legally required to retain.
Financial Records: Kept for 7 years to comply with tax regulations.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access, download, and export your data at any time through your account settings or by contacting us at contact@fieldero.io.

7.2 Correction and Update

You can update your information directly in your account settings. If you need assistance, contact our support team.

7.3 Deletion (Right to be Forgotten)

You can request deletion of your account and associated data. We will delete your information within 30 days, except where retention is required by law.

7.4 Marketing Communications

You can opt-out of marketing emails by clicking "Unsubscribe" in any email or adjusting your notification preferences in account settings. Note that you will still receive essential service emails (e.g., security alerts, billing notifications).

7.5 Cookies

You can control cookies through your browser settings. See our Cookie Policy for more information.

8. Children's Privacy

Fieldero is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately at contact@fieldero.io and we will delete it.

9. International Data Transfers

Fieldero is based in the United States. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission. See our GDPR Information page for details.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do NOT sell personal information)
• Right to Non-Discrimination: Equal service and pricing regardless of exercising privacy rights

To exercise these rights, email us at contact@fieldero.io with "CCPA Request" in the subject line.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will notify you via:

• Email notification to your registered email address
• Prominent notice in the application
• Banner on our website

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.