Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Fieldero, Inc. ("Fieldero," "we," "our," or "us") governing your access to and use of the Fieldero field service management platform, including our website, mobile applications, and all related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must meet the following requirements to use the Service:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Represent a legitimate business entity or be an authorized agent thereof
• Provide accurate, current, and complete information during registration

By using the Service, you represent and warrant that you meet all eligibility requirements.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, truthful, and complete information
• Maintain and update your information to keep it accurate and current
• Not create an account using a false identity or on behalf of someone else without authorization
• Not create multiple accounts to abuse the Service or bypass restrictions

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach
• Not sharing your account credentials with others

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription Plans and Payment

4.1 Subscription Plans

Fieldero offers various subscription plans with different features and pricing. Current plans and pricing are available at fieldero.io/pricing. We reserve the right to modify our plans and pricing with 30 days' notice to existing subscribers.

4.2 Free Trial

We offer a 14-day free trial for new customers. No credit card is required for the trial. After the trial period, your account will be downgraded to the free plan unless you subscribe to a paid plan. Free trial eligibility is limited to one trial per business entity.

4.3 Billing and Payment

• Subscription fees are charged monthly or annually based on your selected plan
• All fees are in USD or EUR and non-refundable except as required by law
• Payment is processed through Stripe, our third-party payment processor
• You authorize us to charge your payment method for all fees due
• If payment fails, we will attempt to charge your payment method again. After multiple failed attempts, your account may be suspended
• You are responsible for all applicable taxes

4.4 Automatic Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You will be charged at the then-current rate for your plan.

4.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You retain access to paid features until the end of your current billing period
• No refunds are provided for partial billing periods
• Your account is downgraded to the free plan after the billing period ends
• You can reactivate your subscription at any time

5. Acceptable Use Policy

You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any illegal, fraudulent, or malicious purposes
• Upload or transmit viruses, malware, or other harmful code
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with or disrupt the Service or servers
• Use automated systems (bots, scrapers) to access the Service without permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove or modify any copyright, trademark, or proprietary notices
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest personal information from other users
• Use the Service in a manner that could damage our reputation

Violation of this policy may result in immediate account suspension or termination.

6. Intellectual Property Rights

6.1 Our Rights

The Service and all content, features, and functionality (including but not limited to software, code, text, graphics, logos, images, and trademarks) are owned by Fieldero and are protected by copyright, trademark, patent, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your business purposes in accordance with these Terms.

6.2 Your Content

You retain all rights to the content you upload, create, or store in the Service ("Your Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Host, store, and process Your Content to provide the Service
• Create backups and copies for redundancy and disaster recovery
• Display Your Content to you and users you designate

This license ends when you delete Your Content or close your account, except for backup copies which are retained according to our retention policy.

7. User Content and Data

7.1 Responsibility for Your Content

You are solely responsible for Your Content and the consequences of uploading, posting, or sharing it. You represent and warrant that you have all necessary rights, licenses, and permissions to upload Your Content and grant the license described above.

7.2 Prohibited Content

Your Content must not:

• Contain illegal, harmful, threatening, abusive, or defamatory material
• Infringe on intellectual property rights of others
• Contain viruses, malware, or malicious code
• Violate privacy or data protection laws
• Contain personal information of minors

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Service, you agree to our data practices as described in the Privacy Policy.

You are responsible for complying with all applicable data protection laws when using the Service, including obtaining necessary consents from your customers and employees whose data you process through the Service.

9. Service Availability and Modifications

9.1 Service Uptime

We strive to provide 99.9% uptime but do not guarantee uninterrupted access to the Service. We may experience downtime for maintenance, updates, or unforeseen technical issues. We will provide advance notice of scheduled maintenance when possible.

9.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuation of the Service.

9.3 Third-Party Services

The Service may integrate with third-party services (e.g., Google Maps, Stripe, QuickBooks). We are not responsible for the availability, accuracy, or functionality of these third-party services. Your use of third-party services is subject to their respective terms and policies.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fieldero, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, (d) your violation of any third-party rights, or (e) your violation of applicable laws.

12. Termination

12.1 Termination by You

You may terminate your account at any time by canceling your subscription through account settings or contacting our support team. Upon termination, you will lose access to paid features at the end of your billing period.

12.2 Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to the Service or other users

We will provide notice when reasonably possible, but immediate termination may occur for serious violations.

12.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. We will retain Your Content for 90 days to allow you to export your data. After 90 days, Your Content may be permanently deleted. Provisions that should survive termination (including payment obligations, disclaimers, and limitations of liability) will remain in effect.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before filing a claim, you agree to contact us at contact@fieldero.io to seek an informal resolution. We will attempt to resolve disputes in good faith within 30 days.

13.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules. Arbitration will take place in [Your State/Country]. Each party is responsible for their own costs and fees. The arbitrator's decision is final and binding.

CLASS ACTION WAIVER: You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.

13.3 Exceptions

Either party may seek injunctive relief in court to protect intellectual property rights or confidential information. Small claims court actions are also permitted.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of [Your State], United States, without regard to conflict of law principles. For disputes not subject to arbitration, you consent to the exclusive jurisdiction of courts located in [Your County, State].

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Fieldero regarding the Service and supersede all prior agreements.

15.2 Amendments

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance of the updated Terms.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

15.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms without restriction.